By placing an order, you are stating that you have read, understand and agree to the terms of the sale as stated on this page. Please take a moment to read the information here. Thank you!!
If you are purchasing a resin from me or may do so in the future, it is vital that you sign up for TabaskeauStudioNews!!! All important updates on resins, shipping etc. will be announced via the group.
*Please* review this page and the page of the resin you are interested in carefully before shooting me an email. If you don't hear back from me for quite some time or not at all, I did not have time to answer your email or the answer can be found on this page or another page of this website. If you email me a photo to post on my website, it may take me a couple months to get it posted. I sincerely appreciate all my customers and their business. I enjoy hearing from you and read all your emails!
Ordering
When ordering please include
v Your first and last name. Please don't assume I know your last name.
v Your physical shipping address for traditional resins. I will be using your Paypal address as your "Ship To" address as a default on all orders. You can put a note on the Paypal payment with other information if needed. This is the best way to make sure I get your notice.
v For orders place through Paypal, I WILL be using your Paypal address is a shipping address! Please make sure your Paypal address is up to date and correct.
v If you do not provide me with your physical address for traditional resin shipments, this could seriously delay your shipping date. I save up traditional PO shipments so I can send several at once.
vOrders that are missing one of these things may not be processed correctly or may get shipped to the wrong address!
Most resins releases will be available to order either through the Paypal button, so in most cases you will order and pay directly through an automated system. Sometimes Paypal will be the only payment method available, and sometimes checks and money orders will be accepted. Methods accepted through Paypal are credit cards, Paypal balance and transfers from your checking account. This is very similar to most shopping carts you use when ordering from other websites. You can put things in and take things out.
1) Go to the webpage of the resin you want to order
2) The Paypal "add to cart" button will be at the top of the page. Click on it.
3) Type in the number of resins you would lke to order.
If you are an international customer, you will need to add International shipping by clicking on that " add to cart" button as well. Shipping for mini domestic orders is already figured into the total release price.
Payments
My Paypal ID is tabasco2@dishmail.net
For mailing payments, send to:
Stacey Tumlinson
5480 Clarks Branch Rd
Roseburg, OR 97470
(541) 677-9143
Return Policy
All Sales Are Final
v This means that I do not issue refunds because you are tired of waiting. It is your responsibility to know the approximate wait times prior to ordering. If you have questions about that, please ask before ordering or see my "Order Status Information" below. It will give you a good idea of normal wait times.
vAfter you receive your resin you have 1 week ( 7 days) after you have received your resin to inspect it and contact me if you think there is a problem. If the resin is warped or has some serious issue that compromises the integrity of the resin that occurred during production I will either replace it ( if possible) or issue a refund after the resin is returned to me.
vIf the resin was broken during shipping I will file an insurance claim with the carrier.
vIf it turns out that your resin is sticky, ( bad batch from Smooth One) I will replace it. If you contact me after 7 days have passed, I will not replace your resin.
PAYPAL CHARGEBACKS OR DISPUTES: If you initiate a dispute or a chargeback via Paypal without contacting me and making an effort to find out what is going on first, I will no longer do business with you. I make the best effort I can to keep customers informed of the estimated time frame it will take for their resin to arrive. This depends on several factors, many of them out of my control. If you simply get impatient and want your money back, using Paypal to get it, I will no longer do business with you and will let others know you are not to be trusted. I am sorry, but I have had this happen a couple times and I cannot do business with difficult people. I have never had a customer that did not receive their horse. Sometimes shipping addresses get mixed up or whatever, but I am not here to rip people off and when a dispute or chargeback is initiated you are telling me that you think I am out to steel your money and not ship your horse. If you are impatient, please DO NOT order. Resin creation, production and shipping simply take time and there is nothing that can speed up the process.
Order Status Information
This is a biggie. I get tons of emails with people wanting to know where their resin is. This section is dedicated to helping you understand approximately what to expect and what your wait time will be.
One of the biggest factors in the time distance between when you order and when you actually receive your resin is production and shipping times. I normally release my resins when they are *almost* complete, not in hand ready to ship. Why? Because it takes a lot of money to produce a resin. Mold material and resin itsself is very expensive, not to mention labor. I am now having 3rd parties do most of the production and I need to pay them *before* they begin making the molds and casting. In order to pay for all these expenses up front, I release the horse before production begins. Sometimes it can take me up to a month to actually get the horse to the stage where it is ready to make the mold. Here is an example of a normal release scenerio:
Release date
2-6 weeks to get the horse totally complete and ready for the mold making.
1 week to ship to MVS ( 7 days exactly from OR to TN)
2-4 weeks to get the mold complete.
2-4 weeks of production before a batch is ready to be shipped to me
1 week from TN to OR for resin transit time
A day or so for me to pack them and get them to UPS/PO
1+ weeks to get from me to you if you are a domestic customer.
As you can see, under the very best possible circumstances the soonest the first people on the list will receive theirs is around 8-9 weeks from the release date.
The last people on the list for a run of 200+ minis can be looking at about a 4 month wait.
I know you want your resin to get to you as quickly as possible and believe me, I want you to have it at lightening speed. However, that is just not possible.
Over the years I have come to the conclusion that it takes between 2-6 months to get a run of about 100 traditional horses produced and shipped. That means the first people on the list begin receiving theirs about 2 months after the release and the last people, up to 6 months. Resins are shipped out in the order they are paid in full. So where you are on the list is up to you.
Shipping
vI ship all traditional resins via UPS, insured unless you have a PO Box or are an overseas customer.
vIf you have a PO Box, please send me your physical address for traditional resins. If I have to ship your traditional resin via the PO shipping may be delayed as I hold back PO Box shipments so that I can ship several at once.
vInsurance and tracking is NOT included in US Postal shipments, so you will need to request insurance and pay for it if you want your traditional resin insured via USPS.
vI will not hold your package here and wait to ship it if you are not home. I ship according to my schedule and cannot be responsible for remembering when everyone will be gone or on vacation. The ONLY exception is in the case of a natural disaster, such as a hurricane.
vFor Stablemates, they will be shipped via the US Postal Service via First Class mail. I will not insure them, as the Post Office has never honored my claims. If your stablemate gets broken in route, contact me immediately.
v For Mini Resins, I "self insure' them. This means that if your mini is broken during shipping via USPS that I will replace it if possible or issue a full refund. I have never had a mini broken during shipping yet and I have shipped thousands of them.
vInsurance and tracking is NOT included in US Postal shipments, so you will need to request insurance and pay for it if you want your traditional resin insured via USPS.
vI will not track your package via the Postal Service.
OVERSEAS AND INTERNATIONAL CUSTOMERS:
vThe Default Shipping Method for all overseas packages will be as follows:
1) Default shipping method: First Class Mail International There is a 4 lb limit as well as a size limit. Insurance is NOT available for this Class. If your package is too large/heavy the next method I will use is:
2) Priority Mail International. This generally costs me about $40 to ship most models overseas. Insurance is available for this class. I am not sure of the rates and am not offering insurance at this time.
vFor stablemates, please add a flat rate of worldwide of $7 for shipping unless another price is specified when you order.
vI reserve the right to claim full value on any packages.
vI cannot track overseas shipments.
vOnce the box leaves my care at the Post Office, I am no longer liable for it in any way. If it is lost in transit or broken, I will not replace it.
v Due to concerns over the really high cost of shipping back and forth to the US, risk of breakage, and the much larger than expected number of overseas customers that will have a painter in the US finish their resin I will allow overseas customers to have their resin shipped to a 3rd party in the US if the rules below are followed closely:
vThese are the terms in which I will ship your resin to a 3rd party:
vIf you are an overseas customer and you want it shipped in the US.
vYou need to send me the address of the person you want your resin shipped to when you order. Even if you think that I already have their address or the 3rd party is also getting the same resin. I have to record it on YOUR order, not theirs. I may not ship your resin and the 3rd party's resin together at the same time. I normally do not email to tell you when your resin has shipped, so you will need to be in contact with the 3rd party to ask them when the resin arrives. I will give general updates on my yahoo group about shipping, so you may have some idea of when they will ship, but not always.
vI am not responsible for it once it leaves me. If the 3rd party does not receive it, it is up to you and them to work it out and they will owe you for it. Since I ship via UPS in the US ( unless your 3rd party has a PO Box) then all UPS orders are tracked and I can find out where it's at. If it's shipped US Postal, it may be lost forever. So, it's best if your 3rd party has a physical address, not a PO Box.
vIf I do not have the address of the 3rd party when I am ready to ship your order, I will ship it to you. I cannot hold your resin here waiting for you to send me the address. That is why it is important that I have it right away and with your order. Please do not ask me to look up their address for your order. This takes more time for me and I will be likely to change my policy back to not shipping to 3rd parties at all.
I suggest that you do the same when any horse arrives from any caster! Run a hair dryer over it for a minute and see if shiny spots appear anywhere. Then spray some primer onthe horse in different areas and check it the next day to see if it's sticky. Make sure you have properly shaken the primer and not sprayed on a humid day. Please understand that a resin can go sticky at ANY TIME.....from the day after being cast to years after being cast. There is just no way of knowing or predicting what resins will present a problem in the future.
If you want a guarantee that your horse will last forever or it will be replaced--I strongly suggest that you go down and buy insurance on your resins........ Or do not buy resins any longer. I cannot give you a promise that this resin will last forever or that it will not go sticky at some later date. I am not the chemist that designed it or supplier of the raw materials that resin is made up of. Nor can I afford to be your insurance company. I will promise to do all that I can to provide you with resin that is to the best of my knowledge properly cured.
All traditional resins are hollow cast using Smooth Cast 300. Legs are re-enforced with wire. There may be flaws, and I will be repairing them with Apoxie sculpt and sanding smooth any repaired areas. If you receive a resin and you are concerned about a repaired area ( aside from the belly button!), please contact me. You have 1 week from the date you receive your model to contact me with concerns about your resin.
Time Payments
On specified resins, payments can be made for up to 60 days after your deposit is made. In special cases this may be extended, such as if you are purchasing more than one resin from me, but it must be discussed before you reserve your resin. The deposit amount will be announced at the time the resin is released. If no payment is made within the 60 days after your deposit I reserve the right to sell that resin to another person. I reserve the right to stop the time payment option at any time during the release of a resin. If you default on your agreement to complete time payments within the agreed upon time NO REFUNDS will be given of any monies you have paid towards your resin and it may be sold to another person.
Deposits
**All deposits are non-refundable. ** The deposit is due within 7 business days. If it is not received within the specified time, I will put the resin back into inventory for the next interested party.
*Important* The deposit holds your resin for 60 days. If you have not paid off your resin within 60 days after the deposit, I reserve the right to sell that resin to another person and you will not receive a refund of your deposit. This especially applies to resins that are sold out and I have your resin waiting to be paid on past the 60 days, while others are on a waiting list. Some resins will have time payments allowed for 90 days, and those will be announced at the time of their release.
Show Donations
I want to support our hobby as much as I can, especially in my sparsely populated and spread out Region: Region 1. So, if you are holding a NAN approved show in Region 1, I will most likely donate something~ probably an unpainted resin. You will need to give me a few months notice, and I may not be able to tell you exactly what resin I can donate at the time you contact me. If you are in another Region, the likelihood that I can donate is pretty small, as my first commitment is to my own Region. :) Thanks!
My Inspiration
I want to clearly state without exception my sculptures are in no way intended to copy another person's work. They are from my own imagination and stems from the inspiration I get from the beauty of horses~ weather through real life, photos, videos, paintings, etc. I realize that some of them may be similar to other sculptures in the hobby.
POSTINGADS FOR CUSTOMERS
Please do not email and ask me to post your advertisement/sales resin to my Yahoo Group. I simply am overwhemled with computer time and emails as it is and I normally cannot even keep up with necesary 'office' work. I recommend the MH$P, HaynetExchange and ModelHorse Exchange for advertising. I reserve the right to post ads for customers or those I am doing business with as I see fit.
Customizing/Resculpting
I allow resculpting and customizing of all of my resins. Knock yourself out! Please claim the work as your own, and DO NOT UNDER ANY CIRCUMSTANCES REPRODUCE YOUR CM PIECE.
SoldOut Resins-How I sell them
I will announce the resin's release on Tabaskeau Studio News. At that time, members can go the my website to place an order through the shopping cart. When a resin is SOLD OUT that means I am no longer accepting customer orders. This number may or may not include any artist copies that I want to keep for myself. Any castings not reserved by/sold to customers then become my private reserve. I reserve the right to sell these 'private reserve' resins however I wish.
Trades
I have many people ask me if I will take partial trades for other models. I do occasionally make a trade.. (If I accepted all these offers, I'd have a lots of models and no money! :) If you want to trade please see my Wanted/Trade list. Generally, those are the only artists/resins that I am interested in. Thank you !
